Gilan Jewellery

The subject of this Distance Sales Contract (“Contract”) Preliminary Information Form (“Preliminary Information Form”) is related to the following services purchased by the BUYER from https://www.gilan.com/tr/ (“Website”) It consists of determining the rights and obligations of the BUYER and Empress Jewelery Ticaret Anonim Şirketi (“Gilan”) in accordance with the provisions of the Law on the Protection of the Consumer No. 6502 and the Regulation on Distance Contracts published in the Official Gazette No. 29188 dated 27.11.2014. By accepting this Preliminary Information Form, the BUYER accepts, declares and undertakes that if the contract subject confirms the order, it will be under the obligation to pay the price subject to the order and the additional fees, if any, by complying with the principles specified in this Preliminary Information Form.

The BUYER, who has requested to become a member of the Website by becoming a party to the Website User Agreement, shall consider that the e-mail address declared through the Online Membership Portal will be deemed the valid notification address for any notification to be made by Gilan, and any notification to be made to the specified e-mail address is legally valid notification. know that it will have all legal consequences.

The BUYER accepts and declares that all usage and disposal authority on the Website belongs to Gilan.



1.1. The BUYER has chosen the products included in the website, its application and all related applications on the specified platforms, and the BUYER knows that the sales process will be completed and the delivery of the products will start with the completion of the sales process and accepts this matter. 

1.2. All membership types offered by Gilan are subject to the terms of indefinite term subscription agreement; Membership will continue unless a cancellation request is made by the BUYER.

1.3. The only method by which the BUYER can pay is provided by Gilan. If the BUYER receives the Service on the Website, the payment can be made by entering the credit card or debit card information using the online payment method.

1.4. The BUYER undertakes that the invoice information to be submitted on the Website during the payment is complete and complete. The invoice to be issued by Gilan will be sent to the BUYER together with the purchased products.



The sales price determined for the sales process and the delivery fee, if any, are available on the Website; The BUYER knows that this fee, which is determined according to the product he has chosen, will be collected from him. In the event that there is a change in these fees, Gilan will make the necessary information from the relevant channels.



3.1. In addition to the sale of ready-made products by Gilan, personalized design products are also sold on the https://www.gilan.com/tr/bespoke/ website.

3.2. The BUYER knows that the bespoke jewelery design cost can be at least 3,000 USD, and this service will not be initiated if the design cost of the jewelery requested for a special design is below USD 3,000 and accepts this issue.

3.3. The BUYER knows that 30% of the price of the special design jewelery will be taken in cash at the time of the order, the design will start, after the design is completed, 30% will be paid and the production phase will be started, and when the product is ready, the balance will be paid and the delivery will be made by paying 40% and accepts this matter.

3.4. The BUYER knows that all design and intellectual property rights of the jewelery ordered as bespoke belong to GILAN and cannot be used or produced from anywhere else and accepts this issue.



In accordance with Article 15 of the Distance Sales Contract Regulation, the gold, diamond and similar products you will buy from Gilan.com are exempted from the right of withdrawal mentioned in the Law on the Protection of the Consumer numbered 6052, even if they are purchased from the internet, there is no obligation to be taken back by the e-commerce site. However, in accordance with Gilan’s high Customer Satisfaction principles, you can make your purchases on Gilan.com within 7 days from the invoice date – except for personalized design (bespoke) orders;

Receiving approval for product return by sending an e-mail to [email protected]

After the approval received, the attention of the “Product Management Department” Gilan – Empress Mücevher Ticaret A.Ş. / Molla Fenari Mahallesi, Bab-I Ali Caddesi, No: 9/4 PK: 34120 Fatih – Istanbul, the refund can be made.. 

In order for the right of return to be valid; 

Shipping before 7 days after the invoice date, 

the price tag on the product has not been removed, the product has not been used and is in a resalable condition, 

the price tag on the product has not been removed, the product has not been used and is in a resalable condition. 

All responsibilities and costs related to the delivery of the product to the headquarters of Gilan (Empress Jewelry Ticaret A.Ş.) for return belong to the consumer. Gilan is not responsible for the return shipping process..

Approval will not be given for the return of products that do not comply with these conditions. Products sent to Gilan despite not complying with these conditions will be returned to the sales address with a report.

Product returns can only be made from the address above, no product returns or exchanges are made in Gilan stores. 


The BUYER may apply for complaints and objections in disputes arising from the implementation of the Contract between the parties to the Consumer Problems Arbitration Committee or the Consumer Courts in the place where the service is purchased or domiciled within the monetary limits determined by the Ministry of Customs and Trade.

After this Preliminary Information Form is read and accepted by the PURCHASER in electronic environment, the phase of establishing a distance sales contract will begin. 

The BUYER acknowledges, declares and undertakes that he / she has read and accepted the articles specified in this Preliminary Information Form and that he / she has no objection to the order subject to this Preliminary Information Form.